jaya8 Privacy Policy
jaya8 gives the highest priority to protecting your personal information. Read this policy for full details on how we collect, store, and use your data.
Introduction
jaya8 (referred to hereinafter as "we", "our", or "platform") is a reliable and secure online entertainment platform for players in Bangladesh. We take the privacy of our users ("you" or "user") very seriously. This Privacy Policy ("Policy") clearly explains how your personal information is collected, processed, stored, shared, or otherwise used.
By registering with jaya8, using an account, or accessing our services, you are consenting to the collection and use of your information in the manner described in this privacy policy. If you do not agree with any of the terms of this policy, please refrain from using our platform.
1. What Information We Collect
1.1 Information You Provide Directly
When you register with jaya8 or use our services, we may collect the following information:
- Full name and username
- Date of birth (for age verification — to confirm 21+)
- Email address
- Mobile number
- Residential address
- Identity document details (national ID or passport — at the time of verification)
- Financial information (bKash, Nagad, Rocket, or bank account details — for transactions)
1.2 Automatically Collected Information
When you use our website or app, some information is collected automatically, including:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Date and time of access (per BST, UTC+6)
- URLs of pages you visit
- Information obtained from cookies and similar tracking technologies
- Sports and gaming activity data (betting history, game preferences)
1.3 Information Received from Third Parties
In some cases we may receive information from payment providers (such as bKash, Nagad, Rocket) or identity verification services to verify your identity and transactions. Such information is used solely to ensure the security and accuracy of your account.
2. How We Use Your Information
jaya8 uses the information we collect for the following purposes:
Account Management
We use your personal information to create, manage, and keep your account secure. This includes age verification and identity confirmation.
Transaction Processing
The necessary financial information is used to process deposits and withdrawals made via bKash, Nagad, Rocket, or bank transfer.
Customer Support
Information is used to enable our 24/7 live chat support team to resolve your issues. Our goal is to provide fast and effective support in Bengali.
Security and Fraud Prevention
Information is analysed to detect and prevent unauthorised account access, fraud, and suspicious activity.
Service Improvement
Usage patterns are analysed to further improve the platform experience, gaming options, and promotional offers according to your preferences.
Communication and Notifications
Your email may be used to send important account notifications, transaction confirmations, and relevant promotional information.
3. Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. jaya8 uses the following types of cookies:
- Essential cookies: Required to maintain login sessions and ensure core platform functionality.
- Functional cookies: Used to remember your language preference and other settings.
- Analytics cookies: Collect platform usage statistics to help improve the service.
- Security cookies: Used to detect fraud and maintain account security.
You can control cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to not work properly.
4. Information Sharing and Disclosure
jaya8 may share your information with third parties in the following limited circumstances:
Service Providers
Limited information may be shared with selected third-party service providers who support our business operations (such as payment processing, technology infrastructure, and anti-fraud services). These providers are bound by strict confidentiality agreements and may only use the information for specified purposes.
Legal Obligations
If disclosure of information is required under a valid court order, government directive, or legal process, jaya8 will act accordingly in compliance with applicable law. In such cases, we will endeavour to notify you in advance where possible.
Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new entity will also be required to follow this privacy policy.
5. Data Security Measures
jaya8 applies industry-standard technology and practices to keep your personal information secure:
SSL Encryption
SSL (Secure Socket Layer) encryption is used across our entire platform, keeping all data exchanged between your browser and our servers secure.
Secure Servers
Your information is stored in secured data centres that have both physical and digital security measures in place.
Access Controls
Only authorised personnel may access user information for specific needs. All access is logged and audited.
In the Event of a Security Incident
If a data breach occurs that may affect your information, jaya8 will notify you by email within a reasonable time and take appropriate steps to address the incident.
6. Data Retention Period
How Long Information Is Kept
jaya8 retains your information only for as long as necessary:
- Active accounts: Profile information will be retained for as long as your account remains active.
- Financial transaction records: Retained for a minimum of 5 years due to legal and regulatory requirements.
- After account closure: The minimum information required to meet regulatory obligations may be kept for a specified period.
- Backup data: Information is automatically deleted from backup systems according to a set schedule.
7. Your Rights Regarding Your Information
As a registered user of jaya8, you have the following rights:
Access
You may request from us at any time to know what information we hold about you. Contact our support team via live chat.
Correction
If any of your stored information is incorrect, you may request a correction through your account settings or via the support team.
Deletion Request
In some cases you may request that your personal information be deleted. However, it may not be possible to delete all information due to legal obligations.
Objection to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
How to Exercise Your Rights
To exercise any of the above rights, contact our 24/7 live chat or email us at: [email protected]. We will process your request within a reasonable time.
8. Protection of Minors
For Those Under 21
jaya8 is for persons aged 21 and over only. We do not knowingly collect or process information from any person under the age of 21. The age verification process at registration ensures this.
If we become aware that a minor's information is in our system, we will delete it immediately and close the associated account. If you believe a minor is using our platform, please let us know at [email protected].
9. Policy Changes and Updates
Notice of Changes
jaya8 may update this privacy policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered users of the changes by email.
- We may display a notice of the update when you access the platform.
Continued use of the platform after an update will be considered as your consent to the revised policy. We therefore recommend reviewing this page regularly.
10. Contact Us
Privacy-Related Enquiries
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- 24/7 Live Chat — instant support in Bengali
- Email: [email protected]
We treat your requests with due importance and endeavour to respond as promptly as possible.
Related Policies
Also read our other policies: